![]() Please follow the prompts to create/reset your password and log in. If you did not receive an email, or if your link expired, please email You will be brought directly to your login page. (The portal works best in Google Chrome, and it will prompt you to open it up there, but this is not necessary, and you can hit “X” to close that screen). Check your inbox for an email with the subject line: “ Insight Psychological Group wel comes you to the Patient Portal” (sent from email address Click on the link in the email.Read More.For first time users of the new patient portal: Too many clicks to navigate the simplest tasks take far too long, impacting clinician productivity. Other requests that ARE addressed appear to "undo" repairs that have actually been performed. Repairs/fixes requested by my team often result in "enhancement requests" that can be as far as 6-9 months out. Too many icons, most of which I was informed could be modified or removed. Overall: Frequent glitches, sessions frequently timeout, documentation by clinicians repeatedly lost, cost. When not being booted off the system, it was a plus. Do not waste your time or money.Ĭons: Cloud-based so you can apparently document from anywhere. This product has cost our company revenue and significantly damaged our morale. Owner has gotten directly involved via weekly phone calls but progress continues to move along at a snail's pace. It has been a cycle of poor communication with inSync appears that the left hand does not know what the right is doing and vice versa. There has been a clear lack of understanding of the needs of our practice since day one, heightening our frustration and lengthening the overall support process. ![]() Customer service is mostly prompt but majority of support comes from India representatives often do not have mastery of the English language. Software is very rigid and not intuitive has a mind of it's own and does not allow for customizations of any kind suitable for our practice. It has many bells and whistles which you cannot "turn off". We are a pediatric rehabilitation practice, providing OT, PT and SLP. ![]() Pros: This product appears to be designed primarily for larger primary care practices. ![]()
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